Service Agreement & Policies

Last Updated: April 3, 2026

Brush & Bubbles Mobile Grooming, LLC

Client Service Agreement & Liability Waiver

By booking or receiving grooming services from Brush & Bubbles Mobile Grooming, LLC

(“Brush & Bubbles”), the Client (“Owner”) acknowledges that they have read, understood, and

agree to all terms outlined below.

1. Pet Eligibility & Health

Brush & Bubbles reserves the right to decline service to any pet at its discretion.

Pets must be fit and healthy. Grooming elderly, senior, or medically fragile pets is performed

at the Owner’s risk. Owners must disclose all known or suspected medical or behavioral

conditions, including but not limited to:

Heart disease, heart murmurs, heart failure
Respiratory conditions, collapsed trachea, brachycephalic syndrome
Intervertebral disc disease (IVDD)
Cruciate ligament tears, luxating patella, joint disorders, muscle strains, or other soft tissue injuries
Arthritis
Vestibular disease
Infections (skin, ear, bacterial, viral, yeast)
Skin allergies, dermatitis, hot spots
Seizure disorders
Recent veterinary procedures or injuries, including bruising or hematomas

If you fail to disclose information regarding any physical and/or medical conditions (such as

elbow or hip dysplasia, epilepsy, etc.), Brush & Bubbles will not be held responsible for any

injury incurred during the grooming process. It is the Owner’s responsibility to notify Brush

& Bubbles of any new medical information.

Dogs weighing over 45 lbs., new clients over 15 years old, pregnant or nursing dogs, and

puppies under 4 months of age are not accepted.

Certain breeds may not be suitable for mobile grooming environments, including but not

limited to: Pit Bulls, American Bulldogs, Cane Corsos, Rottweilers, Mastiffs, Bullmastiffs,

Presa Canarios, German Shepherds, Belgian Malinois, Dobermans, Alaskan Malamutes,

Akitas, Chow Chows, Great Danes, Saint Bernards, Great Pyrenees, and Newfoundlands.

2. Vaccination Requirements

Written proof of the following vaccinations from a licensed veterinarian is required:

Rabies
Distemper
Canine Parvovirus

Vaccines must be administered by a licensed U.S. veterinarian (titers or breeder vaccines are not accepted) at least 48 hours prior to the appointment. Verbal notice is not an acceptable

form of proof. Pets that do not meet requirements may have their appointments canceled.

3. Emergency Veterinary Authorization

In the event that a pet becomes ill or injured, the Owner hereby authorizes, but does not

require, Brush & Bubbles to seek veterinary care for the pet, in its sole discretion, at cost to

the Owner.

Brush & Bubbles will make reasonable efforts to contact the Owner before treatment

whenever possible. If the Owner cannot be reached, Brush & Bubbles is authorized to seek

veterinary care as necessary.

4. Grooming Risks & Medical Events

Grooming carries inherent risks, including but not limited to:

Minor cuts, scrapes, or abrasions
Clipper irritation, rash, or nail quicking
Muscle strains/tears, soft tissue injuries, or joint aggravation
Eye irritation, infection, squinting, hair, and/or debris in eyes.
Ear irritation, ear infection, or hematomas (including ears)
Skin irritation, allergies, dermatitis, hot spots, yeast infections
Respiratory distress, coughing, hacking, cyanosis, or hypoxia
Behavioral reactions: aggression, biting, escape
Stress-related bleeding, nose or gum issues
Stroke, seizure, collapse, cardiac events, or death (rare)

Brush & Bubbles will notify the Owner of any observed issues; services may be stopped

immediately if severe. Minor accidents (e.g., small nicks) are considered inherent risks.

If an injury is observed after the grooming appointment and is believed to be related to the

services provided by Brush & Bubbles, the Owner must notify Brush & Bubbles within forty-

eight (48) hours and obtain a veterinary evaluation within the same timeframe. The Owner

must also authorize the release of the veterinarian’s information to Brush & Bubbles for

review of any related expenses.

5. Grooming Services

Brush & Bubbles provides professional mobile dog grooming services by appointment within

designated service areas. Services are performed inside the Brush & Bubbles’ mobile

grooming vehicle. Owners are not permitted inside the grooming van.

Services may include, but are not limited to

:Bathing and drying
Nail trimming or grinding
Ear cleaning
Teeth brushing
Sanitary, paw, or eye area trimming
Full-body hair scissoring
Clipper work or shave-down

Services may be modified, discontinued, or refused at any time if:

Pet safety is at risk
Grooming cannot be performed safely
The pet shows aggression or severe stress
Coat condition prevents humane grooming
Required policies are not met

Pets that are elderly, aggressive, or easily stressed may not be safe to groom. If, at any time,

Brush & Bubbles feels they cannot safely complete the grooming process, they will return the

pet to your care. Payment will be due for the portion of the groom that was completed (time

involved). Under no circumstances can we guarantee the completion of a groom. Each pet can

react differently each time they are groomed. We attempt to groom each pet to the Owner’s

specifications, as far as the pet will tolerate and the coat condition and type allow.

Brush & Bubbles reserves the right to refuse or discontinue service at its sole discretion.

6. Matted Coats & Coat Regrowth

Brush & Bubbles has full discretion in determining whether the pet’s coat needs to be shaved.

In the event that matting is found, Brush & Bubbles is permitted to undertake dematting or

shaving procedures. The Owner acknowledges and agrees to this protocol.

Double-coated breeds are at higher risk of regrowth complications, even without matting.

Grooming may result in:

Coat color changes
Texture changes
Delayed, patchy, or permanent regrowth issues, including hair that may not grow backBrush & Bubbles is not responsible for appearance, coat changes, or skin reactions resulting from grooming. Grooming may reveal or exacerbate:
Skin irritation, bruising, or hematomas (including ears and other areas)
Hidden wounds or pre-existing injuries
Behavioral changes due to discomfort

7. Fleas, Parasites & Health Issues

Grooming may reveal: fleas, ticks, worms, ear infections, skin infections, yeast overgrowth,

ruptured anal glands, or broken/ingrown nails. Severe findings may require veterinary care;

grooming may be stopped or modified in the event of such findings.

Pets infested with parasites may require treatment at the Owner’s expense or service refusal.

Owner releases Brush & Bubbles from liability for future parasite-related issues.

8. Handling

Pets may be tethered or restrained for safety during the service. Muzzles may be used

temporarily when necessary. The Owner is solely responsible for ensuring pets are safely

secured before and after appointments. Brush & Bubbles is not liable for escapes, injuries, or

property damage under any circumstances, including but not limited to faulty collars,

harnesses, leashes, etc., provided by the Owner, Owner handling, or the pet’s unpredictable

behavior.

9. Aggressive Pet & Bite Liability

Brush & Bubbles reserves the right to halt the grooming process should a pet become

aggressive to the point of being a danger to the groomer or themselves. Full or part of the

grooming charge may apply. The Owner is responsible for all injuries caused by their pet.

Owner agrees to indemnify and hold harmless Brush & Bubbles from claims arising from pet

behavior. The Owner is financially responsible for any injury or property damage caused by

their pet to grooming equipment, the mobile grooming vehicle, employees, or surrounding

property.

In the event that the pet bites or otherwise causes injury to any individual during the grooming

process, the Owner hereby authorizes Brush & Bubbles to report said bite or injury to the

appropriate authorities. Furthermore, the Owner consents to the disclosure of their name and

contact information to medical providers involved in the treatment of the injured individual,

as well as to the injured party.

10. Payment & Fees

A valid credit or debit card may be required to book and maintain an appointment. Payment

is due at service completion. Accepted payment methods include cash or credit/debit card.

Cards are processed through secure third-party platforms and are subject to a processing fee.

Prices vary based on size, coat type/condition, matting, behavior, and grooming duration.

Add-on fees may apply:

Flea & tick treatment – $15
Dematting/excessive brushing or extended scissoring – $12 per 15 minutes
Extra handling support – $15
Travel fee – $15+ (at groomer’s discretion)

The Owner authorizes the card on file for all applicable charges, including completed services,

fees, and add-ons. Attempted chargebacks without resolution may result in collection actions

and legal fees.

11. Cancellations, Late Arrivals & No-Shows

24-hour notice required for cancellations/rescheduling. Cancellations with less than 24-hour

notice will incur a $50.00 fee. Late arrivals (>15 minutes) or inaccessible pets may result in a

full-service fee.

Brush & Bubbles reserves the right to cancel or reschedule appointments for any reason,

including but not limited to safety, weather, vehicle issues, pet behavior, or health concerns.

12. Mobile Grooming Access & Safety

The Owner must provide safe, level, accessible parking for the grooming vehicle. Parking

cannot obstruct traffic, block driveways, fire lanes, or be on steep inclines. Brush & Bubbles

may cancel or reschedule if safe access is not available.

13. Service Area & Travel Fees

Services are provided within designated service areas determined by Brush & Bubbles. At the

Brush & Bubbles’ discretion, services may be offered outside the standard service area for an

additional travel fee of $15 or other amount determined by Brush & Bubbles.

Service areas and travel policies may change at any time.

14. Treats, Toys & Promotional Items

Brush & Bubbles may provide pet-safe treats, toys, or gifts. The Owner assumes responsibility

for all ingestion, allergic reactions, choking, or injury. Allergies must be disclosed in advance.

15. Photo, Media & Surveillance

Brush & Bubbles may photograph or video pets for marketing, training, or documentation

purposes. No personal identifying information will be shared. The Owner may decline media

use by providing written notice prior to the appointment. In the event of an injury, Brush &

Bubbles may take photographs or videos of the injuries and reserves the right to share these

photos with the appropriate parties.

Video surveillance may be used in the grooming vehicle for safety and liability

documentation.

16. Arbitration & Dispute Resolution

All claims and disputes arising under or relating to this Agreement are to be settled by binding

arbitration in the state of Iowa. The arbitration shall be conducted on a confidential basis

pursuant to the Commercial Arbitration Rules of the American Arbitration Association. Any

decision or award as a result of any such arbitration proceeding shall be in writing and shall

provide an explanation for all conclusions of law and fact and shall include the assessment of

costs, expenses, and reasonable attorneys' fees.

17. Severability

If any provision of this Agreement shall be held or made invalid by a court decision, statute,

or rule, or shall be otherwise rendered invalid, the remainder of this Agreement shall not be

affected thereby.

18. Agreement & Acceptance

By signing digitally or booking services, the Owner acknowledges:

They are eighteen years or older
They have read and understood this Service Agreement
They accept inherent grooming risks
They agree to all fees, policies, and liability limitations

Service Agreement & Policies

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